Returning Kingston Products:
YOU HAVE 2 OPTIONS:
- Send the memory direct to the master distributor SIMM's if:
- the memory has been identified as faulty and you wish to receive a replacement only.
- You purchased the Kingston Memory from a retailer other than RAM Memory Australia.
- Click here to visits SIMM's return webpage now
- Allow up to 24hrs for a response.
- FYI - If you do not get a response or made an error you can contact the RA department on 02 9026 3045.
If you cannot get through try 02 9026 3000 to speak to reception.
- Send the memory back to Ram & Memory if:
- You wish to receive a refund on incompatible or faulty memory.
- You want Ram & Memory to be your point of contact during your replacement or refund request.
- Download the RMA form here. The return postal address is on the form.
Returns Policy
- If the goods are opened a restocking fee may be applied.
- If applicable credits will be raised at the lowest of the current or invoiced value.
- Customer is responsible for all shipping and insurance charges associated with returning products pursuant to returns authorisation.
- All goods will be checked for Authenticity and customers will be informed if results do not abide with the Warranty Policy.
- Ram & Memory Australia will not accept any liability for goods lost or damaged in transit to our warehouse.
- Customer is responsible for ensuring that all goods are adequately packed to prevent damage in transit. Any goods found to be physically damaged upon receipt will be returned.
- Customer is responsible for ensuring that goods are returned using a courier or registered mail service that is able to provide a proof of delivery (POD) upon request. Ram & Memory Australia will not accept liability for any returned goods where the customer cannot provide a proof of delivery (POD).
Warranty
These are the terms and conditions you agree to when buying product from Ram & Memory Australia
Definitions
- Ram & Memory Australia is the trading name and website of Edesign International
- Buyer is you.
- Product is anything you buy from Kingston Memory Australia
Kingston Manufacturer Warranties
KINGSTON TECHNOLOGY COMPANY, INC. ("Kingston") warrants to the original end user customer of its products specified below that its products are free from defects in material and workmanship. Subject to the conditions and limitations set forth below, Kingston will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials.
Repaired parts or replacement products will be provided by Kingston on an exchange basis, and will be either new or refurbished to be functionally equivalent to new. If Kingston is unable to repair or replace the product, it will refund the current value of the product at the time the warranty claim is made.
This limited warranty does not cover any damage to this product that results from improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions, or any unauthorized disassembly, repair, or modification. This limited warranty also does not apply to any product on which the original identification information has been altered, obliterated or removed, has not been handled or packaged correctly, has been sold as second-hand or has been resold contrary to the US export regulations.
This limited warranty covers only repair, replacement or refund for defective Kingston products, as provided above. Kingston is not liable for, and does not cover under warranty, any loss of data or any costs associated with determining the source of system problems or removing, servicing or installing Kingston products.
This warranty excludes 3rd party software, connected equipment or stored data. In the event of a claim, Kingston's sole obligation shall be replacement of the hardware.
Duration of Warranty
Lifetime Warranty: †
The following Kingston products are covered by this warranty for life:
Memory modules including ValueRAM, HyperX and Kingston system specific memory, Flash memory cards (e.g. Secure Digital, CompactFlash, MultiMediaCard, SmartMedia) ATA Flash, and Linear Flash; memory expansion-boards, networking adapters; routers, hubs and switches without cooling fans (excluding the power supply), Flash adapters and microprocessor upgrade products.
Five-Year Warranty:
The following Kingston products are covered by this warranty for a period of five years from the date of original retail purchase: PC Card Readers and USB DataTravelers.
Three-Year Warranty:
The following Kingston products are covered by this warranty for a period of three years from the date of original retail purchase: Datapak PC Card Hard Drive products.
Two-Year Warranty:
The following Kingston products are covered by this warranty for a period of two years from the date of original retail purchase: Solid state PC Card (PCMCIA) adapters.
One-Year Warranty:
The following Kingston products are covered by this warranty for a period of one year from the date of original retail purchase: DataTraveler Acessory Kit and TravelLite SD/MMC Reader.
Important Note on Valueram Products:
IMPORTANT:
Unlike system specific memory Kingston do not guarantee compatibility between Valueram modules and your machine. i.e. If you manually select and purchase a piece of memory for your computer which turns out to be incompatible Kingston will not accept a return.
Limitations on our lifetime warranty
Warranty only covers mechanical failure. If the product has failed because of misuse or natural disaster, we will not replace. For example, if your computer is struck by lightening and burns up, you can not make us replace the charred memory.
Warranty is not transferable. For example, if you give the memory to your mate, they can not claim the warranty. All warranty claims must follow our return procedure
Will I lose my manufacturers warranty if I use Kingston Memory?
Using a memory upgrade from Ram & Memory Australiadoes NOT void your computer's warranty. It is illegal to void or cancel a warranty because a buyer has used a third party product.
When you purchased your computer or electronic device the law states: that as a buyer you have statutory rights or an implied warranty. These legal warranties cannot be excluded or modified by a manufacturer or retailer.
Want more information? See warranty publications provided by your state's Office of Fair Trading.
Return Policy
Dead On Arrival (DOA)
What happens if your memory upgrade arrives DOA?
In the event your memory fails in any way please call 1300 552 085 and ask for technical assistance. Once the problem has been identified we will most likely issue an RMA. The RMA form will have all relevant instructions required to return the memory.
Return procedure
If you wish to return any Kingston Product which meets the terms of their warranty agreement below please click here
FYI - You will be taken to SIMM's Direct, Kingstons master distributor in AUstralia.
Return Methods
Please ensure you utilise a registered postal service like Australia posts "Registered Post" which is trackable and requires a signature for receipt. This is insurance for both you and us to ensure your return goes smoothly.
|
