Company DetailsRAM Memory Australia Edesign International Trading as RAM Memory Australia ABN: 4170 0457 661 |
Email ussales(at)kingstonmemory.net.au Phone UsPhone: +61 7 5570 2874 Mobile: 0419 665 720 Fax: +61 7 5570 2840 Hours: 8am - 4pm Australian Eastern Standard Time |
Office AddressUnit 3,17 Karp Court, Bundall, QLD 4217 Snail MailPO Box 7414 GCMC QLD 9726, Australia |
Payment Options
To view our payment options available please click here
Shipping Information
To view our shipping information please click here
Returns Policy
To view our returns policy and procedure pleace click here.
Terms & Conditions
Please view our Terms & Conditions at RAM Memory Australia here.
Privacy Policy
Please view our privacy policy here.
Warranty Information
Please view our warranty information here.
Memory Verification
Kingston have established this website to allow you to instantly verify whether the memory you have purchased is a genuine Kingston memory or not click here.
Payments via phone. What are my options?
If you phone an order we can process Visa, Mastercard & AMEX only.
Credit Card processing over the phone is only available on weekdays between 8am to 4pm AEST.
Credit Card
You can purchase goods and pay via Suncorp Internet Payment Service which provides a secure virtual point of sale gateway to accept and process Internet payment transactions. For Australian & NZ buyers only. They accept Visa, Mastercard & AMEX.
Payment via Paypal
Paypal is a good option for both buyer and seller as it offers significant fraud protection. However it does take more time to setup as a new user than Paymate.
For Overseas Buyers
For overseas buyers Paypal is the only option we accept. Paypal also supports a wider range of credit cards including Amercian Express.
Payment via Direct Deposit
Acct: RAM Memory Australia
BSB : 484799
AcctNo : 202 043 998
Note: Please include your order number in the comments or reference area when depositing. If your banking institution does not include this facility please send an email to accounts stating your order number so we can process your order immediately.
Cheque & Postal Order
Simply send a copy of your order with cheque or postal order to the address below:
RAM Memory Australia
PO Box 7414
GCMC, QLD Australia 9726
Note: Please include your order number in the letter. If you do not have an order number please call us.
Delivery Address and Contact Details
When placing an order with RAM Memory Australia we require a physical street address. To assist us in processing your order, please also provide your phone number. Please note that Australian Air Express require an authorised signatory to be at the delivery address to sign for and collect the goods.
Standard Shipping Method: Australian Air Express
RAM Memory Australia use only Australian Air Express to deliver all our products. The service provides next day delivery (metro areas AU wide), signature receipt and product insurance. You have to be at the address given to receive the goods.
If no one is at the location, an extra cost of $20.00 applies for re-delivery.
Delivery Charges
In some circumstances delivery charges may increase due to incorrect address data, repeated attempts to deliver a package without success due to client unavailability or other unforseen circumstances.
Proof of Delivery
Should you require a proof of delivery at any time (after the standard lead time), please call us on +61 7 5570 2874 or email: sales(at)kingstonmemory.net.au and we will arrange for a copy to be sent to you.
Delivery Carriers
For Australia wide deliveries we use Australian Air Express.
Not received item
If you have not received your order after 2 days, please contact us on +61 7 5570 2874 and one of our staff members will track your order.
Kingston has become synonymous with quality memory products worldwide. Kingston uses only the highest quality components, strict engineering expertise, 100% testing and all memory products is backed with a life-time warranty. (Please refer to http://www.kingston.com/warranty for details)
However, like other global companies with quality products, Kingston's increasing brand recognition has not made it immune to counterfeiting. Kingston has found a number of fraudulent memory modules being represented as Kingston memory in the market.
To protect Kingstons customers' best interests and Kingston's image as a quality brand, Kingston have established this website to allow you to instantly verify whether the memory you have purchased is a genuine Kingston memory or not.
Click here to verify your Memory Module
If you purchased your Kingston Memory Product from RAM Memory Australia:
- Please contact us via phone on 07 5570 2874 or email sales@kingstonmemory.net.au
- You wish to receive a refund on incompatible or faulty memory.
If you purchased your Kingston Memory Product from another supplier:
- You purchased the Kingston Memory from a retailer other than RAM Memory Australia.
- Click here to visits SIMM's return webpage now
- The memory has been identified as faulty and you wish to receive a replacement only.
- Allow up to 24hrs for a response.
- FYI - If you do not get a response or made an error you can contact the RA department on 02 9026 3045.
If you cannot get through try 02 9026 3000 to speak to reception.
Returns Policy
Effective 1st March 2009 - subject to change without notice
All products are sold on a Firm Sale policy - no refund or exchange will occur unless the product is faulty. All faulty returns are tested upon return, if the product is found not to be faulty, it will not be credited.
Faulty Goods
All faulty products are subject to the manufacturer's warranty. Returns for faulty goods will be provided with either a replacement or credit, provided that the goods are returned in its original packaging along with the accessories. If a credit return is requested, a credit will be raised at the current or invoiced price, whichever is the lowest. If the returned product has been discontinued, RAM Memory Australia can either replace for a similar product or repair the faulty product (subject to availability). Should the product need to be returned to the manufacturer, it may take approximately 3 to 5 weeks for approval for replacement. If the product cannot be replaced or repaired, a credit note will be issued based on the current market price or invoiced price, which ever is the lowest. If the product is found not to be defective, the product will be returned to the customer at the customer's cost and a handling/administration fee may also be charged.
Damaged in Transit
If products are damaged during transit, customers MUST refuse to accept delivery of the product. Notification must be sent to RAM Memory Australia Returns department Returns department within 24 hours that the goods were not accepted. If the damaged shipment is not accepted, customers MUST note the reason for refusal on the courier's delivery note or device and ensure it is signed by the courier's delivery person. Should a customer accept the goods and subsequently discover damage, a damage claim must be submitted in writing to the RAM Memory Australia Returns department within 24 hours of receipt of order. Failure to do so will result in the courier's refusal to honour the claim. It is the customer's responsibility to check the order immediately for concealed damage and compare the delivery note to the shipped items.
DOA (Dead on Arrival) Returns
The RAM Memory Australia Returns department must be notified within 5 working days of purchase for any DOA products. A copy of the proof of purchase must also be included. If a credit return is requested, a credit will be raised at the current price or invoiced price, which ever is the lowest. Should the current price be significantly less than the invoice price, customers may prefer a replacement product. RAM Memory Australia reserves the right to test returned DOA products. If the product is not found to be defective, the product will be returned to the customer at the customer's cost and a handling/administration fee may also be charged.
If the goods are opened a restocking fee may be applied.
If applicable credits will be raised at the lowest of the current or invoiced value
Customer is responsible for all shipping and insurance charges associated with returning products pursuant to returns authorisation.
All goods will be checked for Authenticity and customers will be informed if results do not abide with the Warranty Policy.
RAM Memory Australia will not accept any liability for goods lost or damaged in transit to our warehouse.
Customer is responsible for ensuring that all goods are adequately packed to prevent damage in transit. Any goods found to be physically damaged upon receipt will be returned.
Customer is responsible for ensuring that goods are returned using a courier or registered mail service that is able to provide a proof of delivery (POD) upon request. RAM Memory Australia will not accept liability for any returned goods where the customer cannot provide a proof of delivery (POD).
Warranty
Definitions
- RAM Memory Australia is the registered company name and website.
- Buyer is you.
- Product is anything you buy from RAM Memory Australia
These are the terms and conditions you agree to when buying product from RAM Memory Australia
Kingston Manufacturer Warranties
KINGSTON TECHNOLOGY COMPANY, INC. ("Kingston") warrants to the original end user customer of its products specified below that its products are free from defects in material and workmanship. Subject to the conditions and limitations set forth below, Kingston will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials.
Repaired parts or replacement products will be provided by Kingston on an exchange basis, and will be either new or refurbished to be functionally equivalent to new. If Kingston is unable to repair or replace the product, it will refund the current value of the product at the time the warranty claim is made.
This limited warranty does not cover any damage to this product that results from improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions, or any unauthorized disassembly, repair, or modification. This limited warranty also does not apply to any product on which the original identification information has been altered, obliterated or removed, has not been handled or packaged correctly, has been sold as second-hand or has been resold contrary to the US export regulations.
This limited warranty covers only repair, replacement or refund for defective Kingston products, as provided above. Kingston is not liable for, and does not cover under warranty, any loss of data or any costs associated with determining the source of system problems or removing, servicing or installing Kingston products.
This warranty excludes 3rd party software, connected equipment or stored data. In the event of a claim, Kingston's sole obligation shall be replacement of the hardware.
Duration of Warranty
Lifetime Warranty:†
The following Kingston products are covered by this warranty for life:
Memory modules including ValueRAM, HyperX and Kingston system specific memory, Flash memory cards (e.g. Secure Digital, CompactFlash, MultiMediaCard, SmartMedia) ATA Flash, and Linear Flash; memory expansion-boards, networking adapters; routers, hubs and switches without cooling fans (excluding the power supply), Flash adapters and microprocessor upgrade products.
Five-Year Warranty:
The following Kingston products are covered by this warranty for a period of five years from the date of original retail purchase: PC Card Readers and USB DataTravelers.
Three-Year Warranty:
The following Kingston products are covered by this warranty for a period of three years from the date of original retail purchase: Datapak PC Card Hard Drive products.
Two-Year Warranty:
The following Kingston products are covered by this warranty for a period of two years from the date of original retail purchase: Solid state PC Card (PCMCIA) adapters.
One-Year Warranty:
The following Kingston products are covered by this warranty for a period of one year from the date of original retail purchase: DataTraveler Acessory Kit and TravelLite SD/MMC Reader.
Important Note on ValueRAM Products:
Unlike system specific memory Kingston do not guarantee compatibility between Valueram modules and your machine. i.e. If you manually select and purchase a piece of memory for your computer which turns out to be incompatible Kingston will not accept a return.
Limitations on our lifetime warranty
Warranty only covers mechanical failure. If the product has failed because of misuse or natural disaster, we will not replace. For example, if your computer is struck by lightning and burns up, you can not make us replace the charred memory.
Warranty is not transferable. For example, if you give the memory to a friend, they can not claim the warranty. All warranty claims must follow our return procedure
Will I lose my manufacturers warranty if I use Kingston Memory?
Using a memory upgrade from RAM Memory Australia does NOT void your computer's warranty. It is illegal to void or cancel a warranty because a buyer has used a third party product.
When you purchased your computer or electronic device the law states: that as a buyer you have statutory rights or an implied warranty. These legal warranties cannot be excluded or modified by a manufacturer or retailer.
Want more information? See warranty publications provided by your Office of Fair Trading.
Delivery
For delivery details please refer to our shipping information page.
Limitation Of Liability And Warranty
All items offered for sale on this site have been displayed with the pictures and text supplied by the manufacturer. Whilst every effort is made to verify this information, mistakes can occur for which RAM Memory Australia cannot accept any liability.
If however, this effects the use of your purchase, we will be happy to exchange any item as detailed in the return and refunds section within Store Policies.
Warranty for all items remains with the manufacturer. For full details please click here
Returns Policy
All returns are subject to the manufacturers warranty specifications available here. If you believe you have received a faulty product please review our product return procedure here.
Pricing
All the pricing on the website and the quotes we give you are based on market prices and what we have in stock. If prices go up we have to charge you more money. If you place an order and we do not have stock, and our new stock has gone up in price then we have to charge you the new price (we try to avoid this). However this works both ways, if prices go down, we will charge you less money. We would never charge a credit card a different price without the buyers permission. If you are not happy with the new price you can cancel the order without penalty. You can not seek compensation, this is the nature of the memory business.
Quotes
All quotes are valid for 10 days only unless noted otherwise.
Ordering Methods
We accept orders by the internet, phone and conventional mail.
Payment Methods
We accept the following payment methods:
- Credit Card: Visa & Mastercard via Suncorp Payment Gateway
- Credit Card: Visa & Mastercard via Paypal payments
- Credit Card: Visa & Mastercard via phone
- Direct Deposit
- Cheque
For full payment details please click here
Online Transactions:
We use Suncorp Payment Gateway and Paypal to process online credit card transactions as both have excellent security practices. If you do not feel comfortable processing your card online you may phone your details through. Once processed all records with your details are destroyed. We do not keep credit card details.
Purchasing Risks
There are a few things you should know as a consumer before purchasing any goods.
Ownership:
If you pay for the product before it is shipped, you own the product ex warehouse. i.e. When we give the product to the courier, you own it. If the courier loses it, we are not liable to replace it. However, even though we are not obligated to replace it, more often then not we will. If you purchase on account, RAM Memory Australia retains ownership until you pay. If you cannot pay, we are legally entitled to collect the goods from you.
Liability
RAM Memory Australia accepts no liability if something goes wrong while using one of our products. We will honour our warranties and guarantees for our product, but accept no responsibility for loss of business or damage to a computer due to using one of our upgrades.
Legal information
Some of the information provided here are legal matters. RAM Memory Australia provides this as general information. We do not provide it as legal advice. Always seek your own legal advice. Need more information? Contact The Law Society in your state.
Intellectual property
This contents of this website is copyright Edesign International 2006. Any reproduction without express written consent will be treated as infringement under copyright laws. Please contact us for further details or to discuss any requirements you have. Some names and trademarks have been reproduced, in a text format, for general information purposes and remain the property of their rightful owners.
Linking to our website
You can link to anywhere on the RAM Memory Australia website as long as it is not for illegal or misleading activity.
Operating hours
RAM Memory Australia office hours are Monday through to Friday 8am to 4pm.
Business Address
Unit 3,17 Karp Court, Bundall, QLD Australia 4217
Collecting Information
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. Direct Email & Marketing Materials
- We will not e-mail you in the future unless you have given us your consent.
- We will give you the chance to refuse any marketing email from us or from another trader in the future.
Information we collect
The type of information we will collect about you includes:
- Your Name
- Address
- Phone Number
- Email Address
- Credit/debit card details for transaction purposes only. No credit data is retained after the transaction.
- We will never collect sensitive information about you without your explicit consent
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
Cookies We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us